Refund & Cancellation Policy for Online Courses

Effective Date: October 2025

At Alibata Academy, we are committed to providing high-quality online courses and training programs. This Refund & Cancellation Policy explains the conditions under which refunds may be granted and how cancellations are handled.

1. General Policy

Since our online courses are digital products accessible immediately after purchase, refunds are only provided in specific circumstances. Once course materials have been accessed, we generally do not offer refunds to protect the integrity of our content.

2. Refund Eligibility

You may be eligible for a refund if one or more of the following conditions apply:

• You have not accessed or downloaded any course materials.
• You request cancellation within 48 hours of purchase.
• Technical issues prevent access to the course materials and we are unable to resolve these within 3 days of your report.
• The course delivered does not match the description or agreed content.

3. Non-Refundable Items

The following items are non-refundable:

• Courses that have been accessed, downloaded, or used.
• Webinars, live training sessions, and other events that have already occurred or been attended.
• Materials or resources that have been provided as part of the course.
• Services or add-ons such as personalized coaching or one-on-one support.

4. Cancellation Policy

You may cancel your enrollment before accessing course materials by notifying us in writing. If cancellation is accepted prior to access, a refund may be issued according to the refund eligibility criteria.

5. Refund Processing

Approved refunds will be processed using the original payment method:

• GCash
• Bank Transfer (BPI, BDO, UnionBank, etc.)
• Other payment gateways as stated in your invoice or contract.

Please allow 7–10 business days for refund processing after approval.

6. Disputes & Resolution

If you have any concerns or disputes related to our courses or services, please contact our support team promptly. We are committed to resolving issues amicably through communication, revisions, or partial refunds where applicable.

7. Contact Information

For refund requests or inquiries, please contact us at:
📧 @support.alibata.pro
📍 Manila, Philippines